Haben Sie Fragen?

Unser Team steht Ihnen gerne zur Verfügung. Wir beantworten alle Nachrichten schnellstmöglich.

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In which currency do I see the prices on the website?
All prices are in USD.

I just placed an order, when will it be shipped?
We try our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship, average shipping time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order ships. If you do not have a tracking number after 7 business days, please email us at michael@skinxpert.de.

I am not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Please note: If your package is in transit, you will need to wait until it arrives and return it before receiving a refund.

Can I cancel my order?
You can cancel your order for free! You must cancel your order before it ships. If the item has already been shipped, please use our easy return system to receive a full refund.

I entered an incorrect address, what should I do now?
If you have misspelled or automatically entered an incorrect address, simply reply to your order confirmation email and confirm. Once you verify that the address provided is incorrect, please notify us by emailing michael@skinxpert.de. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of the incorrect submission.

How long does it take to ship?
Delivery times vary as we ship from different fulfillment centers around the world depending on location. The average delivery time is 15-25 business days.

I have a question that hasn't been answered, can you please help me?

Absolutely! We are here for you to make your home beautiful! Please email us at michael@skinxpert.de and we will be happy to help.
We receive a large number of emails. If you would like a quick response, please include your order number and address the issue clearly, thank you.